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NCFE CACHE Level 2

Understanding Tenant Support in Social Housing

With over 4 million people in the UK living in social housing, anyone working in the sector should feel confident to support the people they come into contact with.

Course Overview

Social housing is about more than just providing a place to live. As a housing officer, you will manage complex and difficult situations, and be responsible for accurate reporting. This 7-week course will help you understand the challenging behaviour and safeguarding elements of this career.

What you'll learn

This course is made up of five units:

  • Introduction to the social housing sector
  • Understand the principles of safeguarding and equality and diversity
  • Understand mental and physically ill health
  • Understand reasons for problematic behaviour
  • Understand issues affecting isolated tenants

This level 2 course is particularly suited for a career as a housing officer, hotel manager or care home advocate.

Eligibility Criteria
This course is government funded, you must meet the following criteria to be able to study for free:
  • You must currently live in England    
  • You must have been resident in the UK/EU for 3+ years, for purposes other than study    
  • You must be over the age of 19  
  • You must not be on an apprenticeship

There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.

Is This Course Free?

This course is funded by the government's Adult Education Budget, which means you may be able to study for free.

Fully Accredited Course

This course is accredited by NCFE CACHE, a leading educational charity with over 170 years experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.

How Long Is The Course?

The duration of this course is seven weeks.

We refer to our online courses as 'flexible learning' because they're designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

Progression Opportunities
This course would be important for job roles such as: Housing Officer (£21,000 to £35,000) Hotel Manager (£20,000 to £60,000) Care Home Advocate (18,000 to £30,000)

Start Your Journey

Government funded courses. Qualifications accredited by NCFE.

Need help with the enrolment process?

Check out our guide.