Learn how to manage conflict, handle dissatisfied customers, and be the best mentor possible.
Course Overview
Leadership takes many forms, and a good leader can be an influence for a lifetime. This online Level 2 Team Leader course aims to set you up with the skills and confidence to lead effectively, and tackle some of the common challenges in people management.
This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team's performance, and how to motivate team members to get the best out of them.
What you'll learn
This course is made up of eight units:
Principles of team leading
Understanding business
Understanding how to communicate work-related information
Understanding how to deliver customer service and resolve problems
Understanding how to develop working relationships with colleagues
Introduction to coaching
Introduction to mentoring
Understanding personal development
Eligibility Criteria
This course is government funded, you must meet the following criteria to be able to study for free:
You must currently live in England
You must have been resident in the UK/EU for 3+ years, for purposes other than study
You must be over the age of 19
You must not be on an apprenticeship
There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Is This Course Free?
This course is funded by the government's Adult Education Budget, which means you may be able to study for free.
Fully Accredited Course
This course is accredited by NCFE CACHE, a leading educational charity with over 170 years experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.
How Long Is The Course?
The duration of this course is seven weeks.
We refer to our online courses as 'flexible learning' because they're designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.
Progression Opportunities
This course would be important for job roles such as: Business Project Manager (£22,000 to £70,000) Catering Manager (£19,000 to £40,000) Construction Manager (£27,000 to £65,000)
Start Your Journey
Government funded courses. Qualifications accredited by NCFE.
