menu
close_24px

In partnership with

NCFE CACHE Level 2

Customer Service

96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. Develop your skills, and learn how to leave people happier than you found them.

Course Overview

Providing exceptional customer service is paramount to the success of any business. If you work in customer service, this Level 2 customer service course can improve your skills and ensure that every customer has a positive experience.

This course will equip you with the knowledge to meet customers' needs and offer outstanding service, while also teaching you how to leverage feedback to enhance your performance. 

What you'll learn

This course is made up of four units:

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
Eligibility Criteria
This course is government funded, you must meet the following criteria to be able to study for free:
  • You must currently live in England    
  • You must have been resident in the UK/EU for 3+ years, for purposes other than study    
  • You must be over the age of 19  
  • You must not be on an apprenticeship

There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.

Is This Course Free?

This course is funded by the government's Adult Education Budget, which means you may be able to study for free.

Fully Accredited Course

This course is accredited by NCFE CACHE, a leading educational charity with over 170 years experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.

How Long Is The Course?

The duration of this course is seven weeks.

We refer to our online courses as 'flexible learning' because they're designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.

Progression Opportunities
This course would be important for job roles such as: Financial Services Customer Adviser (£14,000 to £60,000) Resort Representative (Variable) Customer Service Assistant (£16,000 to £28,000)

Start Your Journey

Government funded courses. Qualifications accredited by NCFE.

How The Enrolment Process Works

Step 1

Register Your Interest Above

This will register your interest in a specific course, once submitted follow the link to complete enrolment.

Step 2

Complete Learning Curves Pre-Check form

Once you have registered interest you will be directed to an "Complete Enrolment Link" on our Thank You page. 

This link redirects you to our partners, Learning Curve Group. Fill out their pre-check form, this will verify that you are eligible for government funding (FREE).

Details you will need to provide: 

  • Name
  • Email
  • Phone Number
  • Address (needed for eligibility check)
  • DOB (needed for eligibility check)
  • Employment status (needed for eligibility check)
Pre-Check
Step 3

Create An Account With Learning Curve

Create an account with Learning Curve, this will allow you to manage your application and receive future updates regarding the course you wish to enrol in.

We would advise using the same email used in both step 1&2.

Register an account
Step 4

Complete Online Form for FREE Enrolment 

This form is made up of 8 sections (We are sorry), this is required as it will enable you to enrol for FREE and get access to the course!

Before you complete the Online Enrolment Form, please make sure you have the following documents and information ready:

  • Your National Insurance number
  • One of the following, a scanned copy or photo of your identification document, for example, Passport OR Birth Certificate OR Driving Licence etc (Bus passes and Work ID cards will not be accepted as a valid form of identification)
  • Your employment details and supporting employment documents, for example this could be, a wage slip OR a P60 etc.
  • If you are unemployed, instead of a wage slip please upload evidence of benefits
  • If you are a care leaver, please upload a signed email/letter confirming a local authority appointed personal advisor
  • Details of your previous qualifications
Online Form