Customer Service for Health & Social Care Settings
Less than two-thirds of those receiving care feel extremely satisfied with the quality of service they receive. To offer a sense of respect, safety and dignity, proper customer service in Health and Social Care settings is essential: this Level 2 Course gives you the foundation you need.
Course Overview
The best healthcare providers thrive by creating positive working relationships with patients, families, and residents. This fully online level 2 certificate is designed to help you develop these positive working relationships. You will learn about customer expectations and how to adapt environments and your communication styles for customers with specific needs.
What you'll learn
This course is made up of 4 units:
Understanding customer expectations in health and social care settings
How to identify the types of customers who interact with health and social care services
Different communication methods used in health and social care settings
How to provide a safe, welcoming and inclusive environment for diverse needs
Eligibility Criteria
This course is government funded, you must meet the following criteria to be able to study for free:
You must currently live in England
You must have been resident in the UK/EU for 3+ years, for purposes other than study
You must be over the age of 19
You must not be on an apprenticeship
There is a £125 cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.
Is This Course Free?
This course is funded by the government's Adult Education Budget, which means you may be able to study for free.
Fully Accredited Course
This course is accredited by NCFE CACHE, a leading educational charity with over 170 years experience. NCFE is recognised by the UK Department for Education and regulated by Ofqual.
How Long Is The Course?
The duration of this course is seven weeks.
We refer to our online courses as 'flexible learning' because they're designed to be completed around your work and home life commitments. All deadlines for your course will be shown in your online course platform once you are enrolled to help keep you on track.
Progression Opportunities
This course would be important for job roles such as: Social Work Assistant (£12,500 to £25,000) Foster Carer (Variable Pay) Residential Support Worker (£15,000 to £26,000)
Start Your Journey
Government funded courses. Qualifications accredited by NCFE.
