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Funding Update: We now have funding for all areas of England excluding Liverpool

Retail Operations

NCFE CACHE Level 2 Certificate

Overview

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending.

However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

What you will learn

This course is split into 6 manageable units:

  1. Understanding Customer Service in the Retail Sector
  2. Understanding the Retail Selling Process
  3. Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
  4. Understanding How a Retail Business Maintains Health and Safety on its Premises
  5. Understanding Retail Consumer Law
  6. Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Improve your handling of customer payments
  • Improve how you deal with customer queries and complaints
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college

Fully funded subject to meeting the eligibility criteria:

  • Been in the UK or EU for three years for purposes other than study
  • 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
  • Not on an apprenticeship
  • Not completed any part of the course before

Delivered by Learning Curve Group (LCG) – national training and education specialists.

  • Online
  • Paper-based

The course takes on average 21 days.

We have had learners complete in 1 day and others in 40.

NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.

Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).

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