Funding Update: We now have funding for all areas of England excluding Liverpool
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What you will learn
This course is split into 3 manageable units:
Fully funded subject to meeting the eligibility criteria:
Delivered by Learning Curve Group (LCG) – national training and education specialists.
The course takes on average 21 days.
We have had learners complete in 1 day and others in 40.
NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).
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