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Funding Update: We now have funding for all areas of England excluding Liverpool
Customer Service
NCFE CACHE Level 2 Certificate
Overview
In order to have a truly successful business, you need to provide good customer service.
It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
What you will learn
This course is split into 3 manageable units:
- Principles of Customer Service and Delivery
- Understand Customers
- Understand Employer Organisations
Benefits
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of how to successfully handle complaints
- Reduce the risk of complaints
Fully funded subject to meeting the eligibility criteria:
- Been in the UK or EU for three years for purposes other than study
- 19+ at the start of the academic year (19-23-year-olds must have Level 2 prior attainment)
- Not on an apprenticeship
- Not completed any part of the course before
Delivered by Learning Curve Group (LCG) – national training and education specialists.
- Online
- Paper-based
The course takes on average 21 days.
We have had learners complete in 1 day and others in 40.
NCFE CACHE. Awarding Organisation nationally recognised by the qualification regulators for each country of the United Kingdom.
Fully funded via the UK Government in the form of the Education & Skills Funding Agency (ESFA).
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